If you've received a notice from Collection Bureau Associates, here's everything you need to know about your options, your rights, and how to reach us.
Pay your account balance by phone or by mail. We accept multiple payment methods and can discuss payment arrangements if needed.
You have the right to request written verification of your debt. We will respond promptly with the required information.
If you believe you do not owe this debt, or that information is incorrect, you have the right to dispute it. Contact us in writing and we will investigate.
The Fair Debt Collection Practices Act (FDCPA) is a federal law that protects consumers. Here are some of your key rights when dealing with any debt collector.
You may request written verification of the debt within 30 days of first contact. If you make your request in writing during that period, collection activity on the disputed debt must pause until verification is provided.
If you dispute the debt in writing within 30 days, we must verify it or cease collection. You may also dispute information you believe is inaccurate.
You may send a written request asking us to stop contacting you. We will confirm receipt and may only contact you to advise of specific actions.
Collectors cannot use abusive, unfair, or deceptive practices. This includes threatening violence, using obscene language, or making false statements.
We may only contact you between 8 a.m. and 9 p.m. your local time, and cannot contact you at your place of work if you tell us this is not permitted.
If you are represented by an attorney regarding the debt, we must communicate with your attorney rather than contacting you directly.
CBA collects past-due accounts on behalf of businesses and organizations. If you've received a notice from us, it means a creditor has referred your account for collections. Your notice will include the name of the original creditor and the amount owed.
Yes. We understand that financial circumstances vary. Please contact our office to discuss your situation and we will do our best to work with you on a resolution that fits your ability to pay.
Collection Bureau Associates does not report accounts to the credit bureaus. We do not furnish information to Equifax, Experian, or TransUnion, and resolving an account with us does not change your credit report. If you have a question about something appearing on your credit report, contact the bureaus or the original creditor directly.
If you believe this account has already been paid, please contact us with documentation (such as a payment receipt or bank statement). We will investigate and resolve the matter promptly.
Call us at (229) 246-5533 Monday through Friday during normal business hours, or send written correspondence to P.O. Box 1929, Bainbridge, Georgia 39818. You may also email us at support@cbasoutheast.com.
Our team is available to help you find a solution. Call or contact us today.
Contact Us (229) 246-5533